Ca unicenter service desk tool

According to Forrester, the service desk is now a bigger cog in the service management wheel. Tying the former help desk into this integrated service management model creates an environment where process automation and optimization are now possible; cause and effect are easier to track; and business processes can be modeled and prioritized - driving service desk behavior.

CA has also extended the product to include robust service request management and service catalog capabilities. This news content was configured by WebWire editorial staff. Upcoming SlideShare.

Itil service desk business case. Embed Size px. Start on. Show related SlideShares at end. WordPress Shortcode. Share Email. Top clipped slide. Download Now Download Download to read offline. Technology Business.

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Marval Release Management - the political process. Browse Business Software Categories A. Accounting Application Development Asset Management. Business Intelligence. Field Service Management Financial Management. Human Resources Management.

IT Management. Manufacturing Marketing Medical. Nonprofit Management. Retail Management. Warehouse Management Web Conferencing. Key features include: Analyst-Assisted Service.

Unicenter Service Desk allows you to meet your service and support requirements. Whether you need ITIL best practices, integration with supporting IT management technologies or highly capable knowledge management, Unicenter Service Desk can meet your requirements. Managing the Service Desk. Customer Self-Service.